Common Questions

The contents of your travel package will depend heavily on the services and products that you have chosen to work with us on. However, one constant that we offer is the care and attention we give to each of our clients' journeys. Whether you are simply in need of assistance and support with flights, insurance, car rentals, and a few essential activities for your trip to visit family overseas, or if you're looking to plan a customised, dream holiday from scratch according to your preferences, we are here to support you with your next journey.

When it comes to the amount of luggage you can bring on your trip, there are a few factors to consider. Firstly, the class of service you are flying in - whether it's economy, premium economy, business or first class - will have its own permitted baggage allowances. Secondly, the airline you are flying with can also have varying baggage allowances and flexibility. Finally, the region you are travelling to may have different rules, with North America typically going by the "piece" system, while most European, Asian, and Middle Eastern destinations operate on a "weight" system.

It's important to note that excess baggage fees can vary widely depending on the airline and distance, with some airlines charging up to $85 per additional kg. While it's generally less expensive to buy an additional bag on the "piece" system, it's important to check with your airline to see what their excess baggage fees are.

It's also worth considering that some North American airlines do not include baggage in any level of fare when travelling domestically or trans-border between Canada and the US, and some may not include baggage internationally.

In conclusion, baggage allowance is an important factor to consider when booking your airfare, as it can affect both the cost and convenience of your trip. Be sure to check with your airline for their specific policies and fees, and pack accordingly to ensure a hassle-free travel experience.

A common question for those not used to it, and for some a source of anxiety.

Whether you agree with tipping or not, ultimately it is the system under which many countries operate. Not tipping may put the waiter/taxi driver/tour guide below the proper standard of pay.

Each country is different, but for the USA, any "hands on" service with an element of personalization is likely a tipping situation.

Examples of providers you would tip:

• Table or bar service wait staff (15%-25%)
• Bag Porters ($1-2 per bag based on weight and distance)
• Taxis and shuttles (10-20% based on experience, with 15% being "satisfied but not wowed")
• Tour guides and tour bus drivers ($5 per person half day)
• Service station staff that fill your petrol for you ($2+)
• Baristas ($1 per drink)
• Food delivery
• Anything which feels put on for tourists, like buskers

Examples of that you would not tip:

• Service station staff behind a counter
• Help kiosks